Kershaw Music

Terms

Terms
We aim to dispatch all items within one working day but please be patient during busy periods! Please note that price and availability information are subject to change without notice.
The Progress of your Order
Having placed your order, you will receive emails confirming that it was received by us, that we have processed your order, and finally when (and how) your order was dispatched. You can also track the progress of your order(s) from 'My Account' on the website.
Availability

Our on-line catalogue marks each item as 'Available', 'Out of Print', 'Reprinting' or 'In-preparation'. This information is updated from our server every twenty four hours - so it is possible that items marked as 'Available' may actually have sold out by the time your order is placed. Conversly, out of stock items may have been received into stock during the working day.

If an out of stock item becomes particularly difficult to obtain, we will keep you informed at intervals via email and keep trying to obtain the item unless you ask us to cancel the back order. If we discover that a title on backorder is 'Reprinting' or has become 'Out of Print' we will let you know. If you do not require a book that has been on backorder for some time, simply let us know and we will cancel the backorder.

Returns
Returns are not accepted unless by specific arrangement. Please ring first!
Any queries relating to your delivery must be notified within 14 days of receipt.
There may be an small additional postage charge when the item is sent out to you, but no 'minimum charges' apply then or on your original order (see 'Delivery').

Contact us


Kershaw Music
1 Turnpike Road
Connor Downs
Hayle
Cornwall
TR27 5DT
U.K.
Telephone: Non-UK residents +44 (0)1736 759 999
UK residents 01736 759 999

Fax: Non-UK residents +44 (0)1736 757 022
UK residents 01736 757 022

Email: sales@kershawmusic.co.uk

Registered Company Office: Kershaw Music Limited
1 Turnpike Road
Connor Downs
Hayle
Cornwall
TR27 5DT
U.K.

A company registered in England, No: 6289077.
VAT Registration No. GB 917 3231 39


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