Kershaw Music offers a very specialist service to musicians. Products are offered on a "firm sale" basis only, and never "on approval". If you are in any doubt as to exactly what it is you require, then please ring our knowledgeable staff who will be very happy to help you choose the correct music before ordering.

If, however, you do have a genuine problem with your purchase once it has been received, under the Distance Selling Act you will be allowed to return the goods for up to 30 days after taking receipt of them. Please contact us by phone or email and ask for a "Returns Number" and quote this clearly in a covering letter using our original packaging (if possible) to protect the goods. Please be aware that to receive a full credit/refund, returns must be fit for re-sale in NEW condition (without missing parts etc.) with a valid Returns Number. Postage and Packing charges for returns will be met by the customer unless goods are either dispatched (by us) in error or arrive damaged.